Thank you for choosing Greenery Spot, a licensed cannabis dispensary serving customers in the state of New York. We want to ensure your satisfaction with our products. Please review our return policy below:
- Product Eligibility:
- Unopened and Sealed Products: We accept returns on unopened and sealed cannabis products within seven days of the purchase date. The product packaging must be intact and in its original condition.
- Return Process:
- Contacting Us: To initiate a return, please contact our customer support team via phone or email, providing your order details and the reason for the return.
- Return Authorization: Our customer support team will guide you through the return authorization process, which may include providing you with a return authorization code.
- Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the package reaches us safely.
- Product Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.
- Refund or Replacement: If the returned product meets the eligibility criteria, we will issue a refund to your original payment method or provide a replacement product, as per your preference.
- Non-Returnable Items:
- Opened or Used Products: We cannot accept returns on opened or used cannabis products due to legal and safety reasons.
- Edibles and Consumables: For safety and regulatory compliance, we do not accept returns on edible or consumable cannabis products.
- Refund Processing Time: Once approved, refunds will be processed within a reasonable timeframe. The exact processing time may vary depending on your financial institution.
- Partial Refunds: If the returned product is not in its original condition or missing parts, we may issue a partial refund at our discretion.
- Contact Us: If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help you.
Please note that our return policy is subject to change without prior notice. We encourage you to review this policy before making a purchase.